Changes to Overdue Items

From Tuesday 28 July 2020, Willoughby City Library will no longer be charging overdue fines. This will be on a trial basis.

We want all our members to enjoy access to our free resources including books, magazines, DVDs, as well as our digital collections, and by changing our approach to overdue items we hope to encourage more people to borrow and access all the great resources we offer. 

  • From 28 July 2020, instead of charging fines for items returned overdue, we will temporarily suspend your library privileges until the overdue items are returned or renewed.
  • Fees will be charged if items are not returned or renewed within 90 days of their due date as they will be deemed lost. Fees will also apply for lost, damaged or incomplete items.

Why are you no longer charging overdue fines?

  • We want all our members to enjoy access to our free resources including books, magazines, DVDs, as well as our digital collections, and by changing our approach to overdue items we expect more people will borrow and access all the great resources and services we offer.
  • Removing overdue fines will help to address social, equity and access issues, and encourage people to return any overdue items without fear of fines.
  • By no longer charging overdue fines, we hope to create or re-establish a connection with non-users of the library.
  • The original purpose of overdue fines is to encourage timely return of items. Our research showed that fines are not necessarily the best way to ensure timely return of items.

What happens if my library privileges are suspended?

If your items become overdue your library membership privileges will be temporarily suspended until the items are returned or renewed.

My items are overdue – what do I do?

  • You need to return or renew the overdue items.
  • Items may be renewed twice if they are not reserved by other members, or part of the Fast Read collection.
  • It’s easy to renew items by:
    • Using the Library app
    • Logging in to your online account
    • Phoning the library on 9777 7900
    • Visiting the library during opening hours.

How do I know when my items are due?

  • Due dates are displayed for all items on the self-check machine screens when you borrow them.
  • You can print a receipt when you borrow items.
  • Check the due date of your items by:
    • Using the Library app
    • Logging in to your online account
    • Phoning the library on 9777 7900
    • Visiting the library during opening hours.

Can I receive library notices? What notices do you send?

The Library automatically sends notices for overdue items and reservations, as well as courtesy date due reminder emails.

  • To ensure you receive notices and courtesy date due reminders, you should:
    • Register your email address and mobile phone number by logging in to your account online, or phone the Library on 9777 7900
    • Keep your contact details up to date
  • Courtesy date due reminder emails can be set in your account preferences to 3, 5 or 7 days prior to the due date (email only).
  • Standard notifications will be sent
    • 1 day after your items are due
    • 7 days after your items are due
    • 14 days after your items are due
    • 60 days after your items are due
    • 90 days after your items are due – these items will be deemed as lost and replacement charges will be applied to your account 
  • Reservation notifications are sent as soon as your items are ready for collection.

Please note: from 1 January 2021, the Library will only be sending notices electronically.

Do the changes in overdue fines apply to all members?

Yes. These changes apply to all Willoughby City Library members – children, young adults, adults and seniors.

Why do I still have overdue fines on my account? Do I have to pay them?

  • The changes in overdue fines come into effect on Tuesday 28 July 2020, and will be backdated to 1 July 2020.
  • Any overdue fines owing on your account will be for items that were overdue prior to 1 July 2020.
  • You will still need to pay any overdue fines owing prior to 1 July 2020.

I have lost a library item – what should I do?

  • Notify the Library of the lost item.
  • You will be charged the replacement cost of the item, plus an administration fee.
  • A list of fees and charges is available online.

I found a lost item which I already paid for.

  • If you find a lost item you have already paid for, you can keep the item.
  • We cannot refund items that have been paid for.

I found a lost item which I haven’t paid for.

  • If you find a lost item after the replacement cost and administration fee have been generated on your account, you will still need to pay the costs, even if you return the item.
  • You may keep the item.

How do I pay?

You may pay at Chatswood Library using Eftpos or credit card. Payments cannot be made over the phone.

If you have any further questions, please contact the Library via phone 9777 7900 or email library@willoughby.nsw.gov.au.